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We're here to help. Find answers to common questions below or reach out to our team.
Have a question, issue, or feedback? We'd love to hear from you.
info@heartsforpaws.netNavigate to the Lost & Found page and tap the "Report a Pet" button. Fill in the pet's details and photo, then submit — your report will appear on the live map instantly.
Go to the Register page and fill out the registration form with your organization's details, location, and contact info. Your listing will appear in the Shelters directory.
Visit Settings → Danger Zone within the app to permanently delete your account and all associated data. You can also review your full data rights on our Data Management page.
Make sure location permissions are enabled for Hearts for Paws in your device settings. Location access is optional — you can still use the app without it by manually entering your city or address.
You can edit or delete any listing you've created (pet reports, help requests, shelter registrations) directly from its page. If you need assistance, email us at the address above.
Our team typically responds within 1–2 business days. For urgent pet emergencies, please contact your nearest emergency vet clinic directly using the in-app Emergency Vets finder.
Last updated: July 2026